Product Support Specialist

We are searching for a Product Support Specialist at our Mankato, Minnesota facility. This role will be responsible for assisting customers with technical questions, troubleshooting, warranty claims and sales of parts and service. Door Engineering, a Senneca Brand, is a leading manufacturer of industrial door systems for aviation, emergency response, military and other industries. We are searching for a Technical Product Specialist to be onsite at our Mankato manufacturing plant. “If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings". Benefits Medical Coverage Dental Coverage Vision Coverage 401k with Company Match Three Weeks of Annual Time Off Nine paid holidays in 2026 Career Development and Tuition Assistance Diverse, Inclusive and Welcoming Workplace Culture Primary Duties and Responsibilities: Provide responses to parts/service, warranty, and technical assistance requests both promptly and accurately with complete information Generate parts quotations and process purchase orders Resolves product or service problems by clarifying customer concerns/complaints/needs and determining the cause/source of the problem Identify the most efficient solution to solve the problem Expediting corrections or adjustments personally or ensuring ownership is passed to best person to address Follow up to ensure complete resolution and internal and/or external customer satisfaction Review and process warranty claims and returned parts