Product Support Specialist

Location: Belgrade | Company: Workanova

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

WorkaNova is looking for a Product Support Specialist to join our office in Belgrade.

Who we are looking for:

You’re a Fit If You…

3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role

You’re a strong communicator who’s equally comfortable over chat, email, or Zoom

You’re curious, driven, and like figuring things out—you don’t stop until you find a solution

You can troubleshoot and explain technical challenges clearly, even when documentation is light

You’re confident working with data tools and CRMs like HubSpot or Salesforce

You’re collaborative, enthusiastic, and thrive in a fast-moving, remote team

You’re aligned with our mission: make it fun, easy, and not scary to work with data