Product Support Subject Matter Expert
Title: Product Support Subject Matter Expert
LCAT: Operations Research Analyst SME Level 3
Location: Arlington, VA
Work Arrangement: Hybrid with possible Remote Option
Clearance Requirement: Active Secret Clearance
Education: BA/BS in Business, Logistics, Operations Research, Computer Science, Mathematics, Statistics, Physics, Engineering, or related field
About Us
Paradigm Max Q is redefining defense industry support. Founded in 2023, we combine elite talent, disciplined execution, and innovative thinking to deliver measurable results that improve readiness and reduce costs for the government and warfighter. As a rapidly growing SDVOSB, we are committed to operational excellence, accountability, and building a high-performing organization that delivers exceptional results for our customers. Our mission is to deliver measurable results that strengthen national defense and empower those who serve.
Job Summary
This position provides expert-level analytical, technical, and programmatic support for the development, assessment, and execution of product support and sustainment strategies for complex defense systems. The successful candidate will combine strong defense product-support knowledge with analytical ability, sound judgment, and the interpersonal skills necessary to work effectively across government, military, industry, and contractor organizations. The position requires the ability to analyze complex problems, translate technical and sustainment information into clear recommendations, develop executable solutions, and support decisions that improve system readiness, affordability, supportability, and lifecycle performance.
The SME will work across Integrated Product Teams (IPTs) to ensure systems are affordable, supportable, and mission-ready throughout the lifecycle, with a focus on performance-based logistics, readiness, and cost optimization.
Required Qualifications
Applies technical, scientific, mathematics, and statistical methodologies to the study and analysis of technological and operations problems in relation to technical, engineering, and scientific development of processes, systems, and equipment. Uses analytical techniques to design procedures for and execute process improvements, experiments, tests, and evaluations of weapons systems or equipment.
Minimum 15 years' experience with four of the past five years in a relevant field
Demonstrate ability to perform strategic and expert-level independence
Demonstrate exceptional or unique expertise and lead complex, high-impact efforts
Develop and implement Product Support Strategies
Analyze system performance and corrective action across the life cycle, identifying sustainment risks and cost drivers
Support provisioning, sparing analyses, and supply chain optimization
Analyze failure data, trends, and root causes to improve system performance
Recommend corrective actions to enhance reliability, availability, and maintainability
Utilize logistics and sustainment data systems to track key performance metrics (e.g., Ao, MTBF, MTTR)
Develop dashboards, reports, and briefings for leadership and government stakeholders
Support data-driven decision-making for sustainment improvements
Interface with government customers, OEMs, and subcontractors
Support program reviews, audits, and milestone events
Provide subject matter expertise in sustainment and logistics during planning and execution phases
Support audits and assessments related to sustainment, logistics, and CUI handling
Maintain documentation in accordance with contractual and regulatory standards Required Qualifications
Preferred Qualifications/Skills
Experience supporting major aviation defense acquisition programs
Direct experience supporting F-35
Experience supporting NAVAIR, NAVSUP, Air Staff, USAF MAJCOM headquarters, Program Executive Offices, or F-35 JPO
What Success Looks Like
The successful candidate will demonstrate subject matter expertise in support in planning, analyzing, and executing product support and sustainment strategies for complex defense systems, including 5th generation platforms such as the F-35. Additionally, demonstrate work across Integrated Product Teams to ensure systems are affordable, supportable, and mission-ready throughout the life cycle, with a focus on performance-based logistics, readiness, and cost optimization.
Benefits Statement
Paradigm Max Q provides eligible employees with a comprehensive benefits package that includes medical, dental, and vision insurance; life insurance; short-term and long-term disability coverage; a 401(k)-retirement plan; paid time off (PTO) for vacation; and company-paid holidays. The benefits package also includes reimbursement for a Planet Fitness Black Card membership.
EEO Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other characteristics protected by applicable law.
Salary Range (DMV Market)
$120K-$190K annually
Location-Based Compensation
Compensation is determined based on the employee's primary work location, applicable labor market, experience, education, certifications, security clearance, and other job-related factors. Candidates working outside the DMV may receive a different salary range consistent with local market conditions and applicable law.