Product Support & Training Specialist

Responsibilities As the Product Support & Training Specialist at DAPI, you own the post-release product lifecycle ensuring that NYBCe users across all divisions can effectively adopt, use, and get value from DAPI's software, analytics, and AI-powered products. Reporting to the Director, Product Delivery Management, you will build and deliver training programs, manage the product support intake process, produce user documentation, and serve as the primary bridge between end users and the DAPI pr…