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Product & User Operations Intern

Open 17d

Summary

Intern role bridging user issues and product development for an autonomous-agent platform, handling support, feedback analysis, and release operations in Palo Alto.

Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.

Our users are doing things with autonomous agents that nobody has done before, which means they hit problems nobody has documented. Sitting between those users and the product team is one of the highest-signal seats in the company.

You'll be the person who knows what users are actually struggling with, and who makes sure that knowledge reaches the people who can fix it.

What you'll do

  • Handle frontline user support: answer support email, Discord questions, and tickets clearly and quickly

  • Own the feedback loop from users into the product backlog: triage, categorize, and quantify what people are hitting

  • Support release operations: track what is shipping, write release notes, and verify things work as intended after they land

  • Maintain help docs, canned responses, and the knowledge base so common questions stop being asked twice

  • Track feature timelines, release notes, and delivery progress, and keep the team honest about dates

  • Monitor product metrics such as activation, retention, and feature adoption, and report what's changing

  • Run onboarding and activation analysis: find where new users stall, and propose product fixes rather than workarounds

  • Help operationalize agent quality: review real agent runs, catalogue failure modes, and feed them back to product and research

  • Advocate for the user in product discussions, with evidence rather than anecdote

You might be a fit if

  • You're pursuing a Bachelor's or Master's degree in any field, or equivalent experience

  • You write clearly and kindly, especially when replying to someone who is frustrated

  • You're organized and reliable, and you follow through without being chased

  • You're comfortable with data: you can pull numbers, spot a trend, and explain it

  • You're curious about how products get built and want to be close to that process

  • You can hold context across many small threads without dropping things

Bonus: prior support, community, or product ops experience, or you've run a Discord community

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What this application asks

ashby

Full Name, Email, Location, Resume

  • Are you authorized to work in the country this role is listed in? choose any
  • Will you require sponsorship to continue or extend your current work authorization status, either now or in the future? choose one
  • A “U.S. person” is a citizen, legal permanent resident, or legal temporary resident (i.e., a refugee or asylee) of the United States. Which of the following best describes your “U.S. person” status? choose one
  • Earliest Availaibility
  • How did you hear about this job? choose one
  • If you answered Other or Simular Employee above, please enter your source below. optional
  • Additional Attachments upload · optional
  • LinkedIn Profile (if available) optional
  • Github Profile (if available) optional
  • What is your desired salary range?
  • What makes you particularly well suited for this role? written answer
  • Have you worked at Simular in the past in a Full-time, Part-time, contractor or Intern capacity? yes / no
  • Do you have any contractual or legal restrictions (e.g., non-compete, non-solicitation, confidentiality agreements, etc.) that may affect your ability to work with us? yes / no
  • Are you willing to undergo a background check as part of our recruitment process, if required? yes / no
  • Have you ever been convicted of a crime (other than minor traffic offenses)? yes / no
  • Is there anything else you would like us to know about you? written answer · optional
  • I confirm that all information provided is true and complete to the best of my knowledge. I understand that any misrepresentation or omission may lead to disqualification from the recruitment process or termination of employment. I also consent to the collection and processing of my personal data for recruitment purposes, in accordance with applicable laws and the above privacy notice. choose any

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