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Simular

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Product & User Operations

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Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.

We're looking for someone to own the relationship between our product and our users, keeping them unblocked, turning their feedback into product insights, and building systems that make every interaction count.

What you'll do

  • Serve as the primary point of contact for user questions, feedback, and escalations.

  • Triage incoming user issues, troubleshoot, and partner with engineering and product to drive resolution.

  • Build and maintain support workflows, knowledge bases, and self-serve resources.

  • Aggregate and synthesize user feedback into product insights that influence the roadmap.

  • Identify opportunities to automate operational work using AI agents and internal tooling.

  • Track key user-experience metrics (response time, resolution rate, satisfaction) and continuously raise the bar.

What we're looking for

  • 2-4 years in product operations, user operations, customer success, or a similar role.

  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

  • Experience setting up or managing customer support systems and ticketing platforms (e.g. Intercom, Zendesk, or similar).

  • Strong data analysis skills, with the ability to track metrics, identify trends, and turn user data into actionable insights.

  • Strong bias towards automation and building systems, not just resolving individual tickets.

  • Excellent written communication skills, with the ability to translate complex issues clearly.

  • Genuine interest in AI products and how they work.

Bonus

  • Experience with AI agents or workflow automation tools.

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What this application asks

ashby

Full Name, Email, Location, Resume

  • Are you authorized to work in the country this role is listed in? choose any
  • Will you require sponsorship to continue or extend your current work authorization status, either now or in the future? choose one
  • A “U.S. person” is a citizen, legal permanent resident, or legal temporary resident (i.e., a refugee or asylee) of the United States. Which of the following best describes your “U.S. person” status? choose one
  • Earliest Availaibility
  • How did you hear about this job? choose one
  • If you answered Other or Simular Employee above, please enter your source below. optional
  • Additional Attachments upload · optional
  • LinkedIn Profile (if available) optional
  • Github Profile (if available) optional
  • What is your desired salary range?
  • What makes you particularly well suited for this role? written answer
  • Have you worked at Simular in the past in a Full-time, Part-time, contractor or Intern capacity? yes / no
  • Do you have any contractual or legal restrictions (e.g., non-compete, non-solicitation, confidentiality agreements, etc.) that may affect your ability to work with us? yes / no
  • Are you willing to undergo a background check as part of our recruitment process, if required? yes / no
  • Have you ever been convicted of a crime (other than minor traffic offenses)? yes / no
  • Is there anything else you would like us to know about you? written answer · optional
  • I confirm that all information provided is true and complete to the best of my knowledge. I understand that any misrepresentation or omission may lead to disqualification from the recruitment process or termination of employment. I also consent to the collection and processing of my personal data for recruitment purposes, in accordance with applicable laws and the above privacy notice. choose any