Production Application Support

Description

We are looking for an experienced IT production support professional with a strong background in card transaction systems, reconciliation, clearing, and settlement. The ideal candidate should have extensive hands-on experience in troubleshooting and supporting critical applications, specifically related to card issuance and transaction authorization.

Key responsibilities:

• Provide support for production environments related to card transaction systems, ensuring minimal downtime and quick resolution of issues.
• Troubleshoot and resolve complex technical problems within IST, CORTEX card issuance, transaction authorization, and settlement systems.
• Work on reconciling and clearing transaction data to ensure accuracy and consistency across platforms.
• Collaborate with internal teams and external vendors to ensure smooth operation of all card systems, including ATM switches and merchant settlement solutions.
• Monitor and manage CORTEX and related card application performance, conducting necessary system health checks.

Key skills and experience:

1. Reconciliation, clearing, and settlement.
2. CORTEX card issuance and transaction authorization architecture.
3. Card application expertise.
4. Strong technical skills – Oracle PL/SQL.
5. Knowledge of card schemes.
6. Technical skills:
   • Strong analytical and troubleshooting skills to diagnose and resolve production issues in a timely manner.
   • Ability to work in high-pressure situations and prioritize tasks effectively to meet SLA requirements.
   • Experience with system monitoring, log analysis, and incident management tools.

Preferred qualifications:

• Experience with production support in a financial or payments environment.
• Familiarity with relevant security standards and best practices in the card payments industry.
• Strong communication skills, both verbal and written, to effectively communicate with internal teams and external stakeholders.

Education and experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 7 to 15 years of experience in production support or a similar role within the payments or financial services industry.