Job Objective:

To support the Production Manager in overseeing and coordinating merchandise processing, ensuring compliance with Goodwill’s retail policies and procedures. Collaborates with store management to streamline retail operations, assists in employee training, and leads E-Commerce production efforts. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• Hourly non-management staff.

Essential Job Functions:

• Assist in hiring, training, and supervising staff, ensuring compliance with company policies and procedures while holding team members accountable for performance and conduct.
• Oversee daily store operations, ensuring efficient workflow and seamless coordination across all departments.
• Monitor and analyze store sales, payroll, and operational expenses to maintain profitability and achieve financial goals.
• Enforce safety protocols and loss prevention measures to maintain a secure work environment and reduce incidents of internal theft and shoplifting.
• Lead the E-Commerce processing efforts and provide training to Drive-Thru Ambassadors (DTAs) on E-Commerce procedures.
• Identify and communicate operational challenges, concerns, or improvements to the Production Manager, offering recommendations and assisting in developing action plans to address issues effectively.
• Other duties as assigned by supervisor.