Production Associate Softlines

RESPONSIBILITY LEVEL:
Contribute to the Goodwill Mission by maximizing the value of our donations. Responsible for accurately sorting and pricing merchandise received. Production Associate Softlines will be responsible for pricing apparel products and linens. Meet individual production goals of 80 pieces per hour. Assist with donor and customer satisfaction in a professional and courteous manner.

PRINCIPAL DUTIES:
1. Ability to distinguish between quality product, recyclable salvage and garbage.
2. Maintain product safety and recognize CPSC non-saleable merchandise.
3. Communicates to store management about any issues with quality of donated product, low levels of product to produce, need for supplies and suggests ideas for process improvement.
4. Uses pallet jack to retrieve product or remove salvage, dumps garbage and breaks down boxes to reduce downtime if others are not available to assist.
5. Places product and supplies in the correct area according to store environment standards.
6. Meets individual hourly production goals, following quality guidelines to maximize the value of each donation.
7. Consistently produces quality product priced according to price guidelines.
8. Provides exceptional customer service answering questions and alerting management with customer concerns or when customers need additional support.
9. Determine merchandise value based on quality, trends, brands and price guides.
10. Operates equipment and/or machinery correctly, safely and responsibly.
11. Maintain the store environment standards to ensure a clean, friendly and safe environment for all internal & external customers.
12. Other duties as assigned.

REQUIREMENTS:
• Retail or production experience preferred.
• Work varied schedule and flexible hours.

CORE COMPETENCIES:
• Smiles and greets customers and donors.
• Projects a positive image of Goodwill to customers in actions and appearance.
• Maintain confidentiality of sales information.
• Contributes to the Goodwill Mission as a highly productive and collaborative member of the team.
• Accurately track personal production as directed.
• Basic reading, writing and math skills.

PHYSICAL/SENSORY DEMANDS:
• Able to safely move throughout the property.
• Able to stand, bend, reach for duration of shift.
• Able to lift, push and pull a minimum of 20 pounds.
• Able to grasp merchandise.
• Able to visually observe merchandise.
• Able to hear and respond to internal paging system and warning devices on custodial equipment and forklifts