Production Control Supervisor, R&D

Salary Range: $46,464 - $72,024

Purpose of Classification:

The purpose of this classification is to supervise the day-to-day operations and staff involved in coordinating and processing work orders and service requests for roads and drainage maintenance for the Public Works Department.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews time sheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; receives, reviews and/or generates work orders and service requests; prioritizes, schedules, and assigns work activities in order to complete work orders and service requests; monitors status of work in progress and inspects completed work; and consults with assigned staff to assist with complex/problem situations and provide technical expertise.

Performs customer service functions in person, by telephone or by email; provides information and assistance regarding Department services, projects, or other issues; responds to routine and complex questions, complaints, or requests for service; and initiates problem resolution.

Coordinates activities with other departments and contractors; monitors and maintains awareness of on-going projects and activities of other departments and contractors to ensure ability of work crews to complete assignments; and assigns emergency repairs and maintenance to work crews.

Provides progress and activity reports to management as requested; generates reports regarding open projects and work orders, backlogs, completed work orders and projects, etc.; distributes and compiles customer service surveys; responds to open records requests; and maintains related documentation and reports.

Minimum Qualifications:

Bachelor’s degree in Public Administration, Business Administration or related field required; three years of experience in construction inspection, processing work orders and service requests or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license.