Production Coordinator & Customer Service Coordinator
NewBe an early applicantProduction Coordinator
Hyderabad - WFO
Full Time
Shift: UK Shift: 2-11 PM IST
Role Overview
We are looking for
a highly organized, detail-oriented Production
Coordinator / Client Operations Manager to serve as the central hub between
our clients and internal
production teams.
This role is responsible
for:
·
Keeping projects moving on schedule
·
Translating client requests into clear internal tasks
·
Ensuring high-quality outputs before delivery
·
Maintaining clear and consistent communication across all teams
This is not a passive
role. You will be expected to take ownership, follow up proactively, and ensure
nothing falls through the cracks.
Key Responsibilities
1. Client Communication
·
Monitor and respond to client messages (Slack, email, etc.)
·
Translate client requests into clear, structured tasks
·
Provide regular updates to clients on project status
·
Ensure timely and professional communication at all times
2. Project Coordination
·
Create and manage tasks across multiple teams (modeling, rendering, web)
·
Assign work and track deadlines
·
Proactively follow up with team members to ensure progress
·
Identify and resolve bottlenecks quickly
3. System s Workflow
Management
·
Create and manage jobs within the Client’s Portal
·
Organize files in Dropbox and ensure proper structure
·
Maintain clean and organized Slack communication
·
Keep internal task management systems up to date
4. Quality Assurance
(QA/QC)
·
Review outputs (renders, models, assets) before client delivery
·
Ensure work matches client requests and internal standards
·
Provide clear, structured feedback to the production team
·
Catch errors before they reach the client
5. Daily Reporting
s Communication
·
Provide a daily summary of:
o Completed
tasks
o Work
in progress
o Blockers
o Next
steps
·
Escalate issues and identify decisions needed from management
Requirements
Required Skills s Experience
·
Excellent written and verbal English communication
·
Strong organizational and multitasking skills
·
Experience managing multiple projects simultaneously
·
High attention to detail
·
Ability to work independently and take initiative
·
Comfortable working in a fast-paced, remote environment
Preferred (Not Required,
but Strong Plus)
·
Experience in project coordination, operations, or virtual assistant roles
·
Familiarity with creative or technical workflows (3D, design, web, etc.)
·
Experience using:
o Slack
o Dropbox
o Task
management tools (ClickUp, Asana, Notion, etc.)
Typical schedule expectation:
·
Approximately 8-hour shift with partial overlap
across both regions
·
Flexibility is important, but responsiveness during overlapping hours is critical
What Success Looks Like
·
Projects are always on track and organized
·
Clients receive fast, clear, and professional responses
·
Internal teams know exactly what to work on
·
Deliverables are reviewed and high-quality before being sent
·
Nothing gets lost, delayed, or miscommunicated