Production Manager
Description
Vendors:
- Own every relationship with our decorators (screen print, embroidery, DTF, DTG, laser and hard goods), blank distributors, and overseas factories.
- Send clean POs with art, placements, quantities, and ship dates.
- Approve proofs and sew-outs before anything runs.
- Know each vendor's strengths, minimums, lead times, and pricing, and route every job to the right one.
- Negotiate pricing, rush fees, and terms.
- Hold vendors to quality and dates, and replace the ones that keep missing.
Orders, on time:
- Build every order's timeline backward from the client's in-hands date including blanks, decoration, QC, and shipping.
- Order blanks, confirm stock and substitutes, and track every shipment into the decorator.
- Run the production board daily.
- Ensure every open order has a status and a committed ship date.
- Flag any order at risk at least 48 hours before it slips, with a fix already in hand.
- Own quality by checking proofs, photos, and samples before goods ship.
- Resolve misprints and shortages with the vendor.
- Coordinate shipping, including multi-address drops and international DDP.
New vendors and rush support for sales:
- Find who can make items we have not made before (custom plush, enamel pins, cut-and-sew, packaging) and provide price, lead time, and a sample plan within one business day.
- Give sales fast feasibility answers regarding decoration methods, costs, and arrival times.
- Build a bench of vetted backup vendors in every category so no order depends on one shop.
- Join client calls when the question is production.
Location: Remote - Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela
Skills required for this job:
- Airtable
- Artificial intelligence tools
- Decoration
- Delivered Duty Paid (DDP)
- Embroidery
- Fulfillment
- Global Sourcing
- International shipments
- Machine engraving
- Operations management
- Promotional Products
- QuickBooks
- Screen printing
- Sourcing
- Trello
- Vendor management