Production Manager

The Production Manager, using discretion and independent judgement, is responsible for the overall efficiency, safety, and effectiveness of his/her assigned work unit. This is accomplished by effectively leading and coaching the team, creating a strong customer service orientation, ensuring processes are followed, and maintaining a dynamic approach to project scheduling. The Production Manager has responsibility for the overall efficiency and effectiveness of his/her work unit as measured by established KPIs.

Essential Functions:

• Monitor and ensure standard processes are followed as defined by the project life cycle.
• Plan and conduct project kickoff meetings with the customers and internal staff.
• Meet with Sales as needed to understand the total scope of project and commitments made to customer.
• Meet with the Production Management team weekly to review Master Schedule changes and additions and evaluate impact to current projects.
• Create and revise a production schedule for own work unit to reflect new projects, changes to current projects, and staffing availability.
• Communicate changes to production schedule to staff, management team, and others impacted by the changes.
• Ensure projects are completed on time, within allocated hours, and meet all quality requirements.
• Prepare reports as needed/requested to assist in resource, materials, and project planning.
• Maintain a clean, well-organized work unit area.
• Ensure safety protocols are being followed.
• Maintain regular, proactive communication with the customer regarding the status of the project, questions, etc.
• Handle all customer concerns with a sense of urgency and ownership.
• Provide regular feedback to the team as a group and as individuals to promote a positive work environment.
• Develop team; encourage and promote the learning of new skills.
• Identify and address opportunities for improvement in best practices and processes supporting area of responsibility.
• Escalate, as appropriate, concerns or issues that are or may impact team’s ability to operate at peak effectiveness.