Production Operations Manager

Key Responsibilities

• Plan and schedule all production jobs using our ERP system, digital tools and AI-assisted planning
• Lead and manage a production team, including allocating work, training, and handling performance
• Prioritise and slot in rush and same-day jobs without disrupting committed deadlines
• Keep accurate, real-time status for every job, including completion, collection and delivery times, and update sales and customers promptly
• Coordinate with sales, design and outsourced suppliers so materials, artwork and capacity are ready when needed
• Troubleshoot production issues such as machine faults, print defects, material shortages and delays, and decide quickly how to recover
• Maintain quality control standards so orders leave the factory right the first time
• Monitor production efficiency and suggest improvements to workflow, scheduling and processes

Requirements

• At least 3 years of production experience, including 2 or more years in a supervisory or managerial role
• Experience in printing, custom merchandise or a similar fast-turnaround manufacturing environment is strongly preferred
• Hands-on experience with any ERP system for production planning or job tracking (training on our system will be provided)
• Strong skills in digital tools and software, including Excel or Google Sheets, scheduling and job-tracking systems, and AI tools to plan, schedule and track work efficiently
• Calm and decisive under pressure, able to handle several rush jobs at once
• Clear communicator who can coordinate across sales, design, production and suppliers
• Working knowledge of printing processes such as silkscreen, digital print, sublimation and heat transfer is an advantage
• Diploma or above in any field