Production Service Systems Administrator 3
Responsible for the operation, reliability, and performance of production environments that support critical business operations. This role provides operational support across multiple systems and databases, leveraging deep technical expertise in Oracle Cloud Infrastructure (OCI) to resolve complex issues and drive continuous improvements in availability, scalability, and supportability.
Participate in a scheduled 24x7 on-call rotation to provide operational support for critical production systems, responding to and resolving high-priority incidents outside of standard business hours as needed. This role operates on a rotating shift schedule. Successful candidates will be required to work shifts on a rotational basis, including weekends and public holidays, in accordance with the team roster. This role is not a Monday to Friday core hours role. This will involve working a 24/7 shift rotation, including nights, weekends and public holidays.
Qualification
- Experience supporting production environments in cloud infrastructure platforms, preferably OCI.
- Strong knowledge of Linux/Unix systems, databases, and distributed systems.
- Experience with troubleshooting, monitoring, automation, and incident management.
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced environment supporting mission-critical services.
Preferred
- Experience with OCI, Kubernetes, Terraform, or similar cloud technologies.
- Knowledge of Site Reliability Engineering (SRE) and DevOps practices.
- Monitor, administer, and support large-scale production environments.
- Troubleshoot and resolve complex infrastructure, application, and database issues.
- Serve as an escalation point for critical production incidents.
- Perform root cause analysis and implement preventive solutions.
- Recommend and drive improvements to system availability, performance, and operational efficiency.
- Develop automation and operational best practices to improve reliability and scalability.
- Partner with engineering and cloud teams to support growth, high-performance workloads, and high-availability requirements.
Career Level - IC3