Production Support analyst - Contract Role

Note: This is a 12 months contract with our Client.

Responsibilities:

• Deliver a 1st class Production Support service to Client’s Channel’s stakeholders
• Responsible for availability, incident, problem and capacity management for the applications in scope.
• Response and resolve incidents, problem and user queries through proper analysis.
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
• Drive technical remediation inline with agreed non-functional requirements.
• Evidence continual service improvement of processes and tasks (via automation).
• Ensures essential process /procedures are followed and contribute to defining standards.
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Skills/Requirement:

• 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM applications.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Strong understanding of ITIL methodology
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

Interested candidates, who wish to apply for the above position, please send in your resume to: kellyitsg@persolapac.com

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1327254 (Meshram Megha)

We regret to inform you that only shortlisted candidates will be contacted.

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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