Production Support Analyst 【Internet & Mobile Banking】

Salary: $3,800 – $5,200 per month

Job description

About the role

We are looking for a Production Support Analyst to support the bank's internet and mobile banking channels on a 12-month contract. You will keep critical applications stable and available, handle incidents end to end, and drive automation to improve support processes.

Key Responsibilities

• - Deliver high-quality production support to channel stakeholders, covering availability, incident response, problem resolution and capacity management.

• - Investigate and resolve incidents, problems and user queries within agreed SLAs, based on the bank's severity levels.

• - Manage incident communications, including SLA breaches, major issues and upstream/downstream impacts, with timely updates to the team and management.

• - Lead technical fixes that meet non-functional requirements, and look for ways to improve services through automation.

• - Work closely with L1 and L3 support and development teams to resolve issues and requests.

• - Handle event management activities, including patching support and annual disaster recovery (DR) exercises.

• - Follow key processes and procedures, and help develop operational standards and best practices.

• - Explain technical issues in simple terms to business users, and share knowledge across the team.

• - Take part in the on-call support roster.

Required Skills & Experience

• - Bachelor's degree in Computer Science or related field, with at least 5 years' experience, ideally in banking IT (internet/mobile banking applications and APIs).

• - Currently in an L1.5 or L2 Production Support or System Administrator role (Linux, Unix, Oracle) in a high-availability, mission-critical environment.

• - Strong understanding of web application architecture, with hands-on troubleshooting of Java application performance, scripts, code and database queries.

• - Automation skills using Unix Shell scripting or Python.

• - Hands-on experience with Red Hat Linux, Oracle and MS SQL; experience with Connect:Direct, IBM MQ and SFTP file transfers.

• - Good understanding of resiliency and redundancy design, with hands-on involvement in DR exercises.

• - Familiar with ITIL, and experienced with ITSM tools such as BMC Helix or ServiceNow (Incident, Problem, Change).

• - Independent, quick learner with strong attention to detail, and a good team player who communicates well at all levels.

📩 To Apply:

Click the "APPLY NOW" button to submit your application.

We regret to inform that only shortlisted candidates will be notified.

A-IT Software Services Pte Ltd (EA License No: 24C2345) | Gina Lee (R26161938)

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