Production Support Analyst

RESPONSIBILITIES: Kforce has a client in Elk Grove, CA that is seeking a Production Support Analyst. Core Responsibilities: * Monitor operational ticket queues for hygiene, SLA adherence, and backlog triage * Validate automated customer/partner communications for silent failures in automated workflows * Perform root-cause triage across a multi-system integration chain (order management, workflow orchestration, partner/carrier APIs, rules engines) - isolate which system is at fault and hand a cl…