Production Support Analyst

job summary: We are seeking a highly motivated and technically skilled Production Support Analyst to join our Contact Center Technology team. This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR solutions in a dynamic, high-availability environment. The ideal candidate will have hands-on experience in telephony call routing, IVR troubleshooting, and real-time incident resolution. You'll be part of a team responsible for ensuring seamless customer inte…