Production Support Analyst

Experience: 10+ Years
Role: Production Support Analyst

Key Skills:
· Familiar with basic Unix/Linux command

· Have knowledge of Unix/Linux shell script

· Familiar with SQL and have experience of Oracle DB

· Have knowledge of Java and application servers (JBoss, WebLogic etc.)

· Have knowledge of web servers (Apache, nginx etc.)

· Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point.

· Familiarity with one or more of the following platforms:

· IBM AS/400 (iSeries)

· Knowledge of Ansible automation and configuration management will be an advantage.

· Experience with VDI(Virtual Desktop Infrastructure) technologies will be an advantage.

· Knowledge of CyberArk privileged access management solutions will be an advantage.

· Exposure to scripting and automation technologies (e.g., Shell Script, Python, PowerShell).

· Experience in banking, financial services, or a large enterprise IT environment.

Responsibilities:

· Gather and analyze user requirements for dashboard, monitoring, and reporting enhancements.

· Design, develop, and maintain operational dashboards and monitoring solutions based on business and technical requirements.

· Create, modify, and optimize queries to extract, analyze, and present data for business and operational reporting.

· Develop reports and analytics that provide actionable insights into system performance, availability, and operational health.

· Support and administer enterprise monitoring tools such as Splunk and Geneos.

· Troubleshoot monitoring alerts, dashboard discrepancies, and reporting-related issues.

· Collaborate with application, infrastructure, and support teams to ensure monitoring coverage and reporting accuracy.

· Participate in system implementation, enhancement, testing, and deployment activities.

· Ensure compliance with organizational standards, governance, and audit requirements.

· Support operational activities in accordance with established ITIL Incident Management and Change Management processes.

· Prepare and maintain technical documentation, user guides, and operational procedures.

Requirements:

Education:

· Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

· Minimum 6-9 years of experience in application support, system monitoring, reporting, or related IT operations roles.

Essential:

· Hands-on experience with Splunk, including dashboard creation, search processing language (SPL), alerts, and reporting.

· Experience with Geneos monitoring platform is preferred.

· Strong SQL/query-writing skills and experience working with reporting and analytics tools.

· Familiarity with enterprise application monitoring and operational support environments.

· Good understanding of ITIL Incident Management and Change Management processes.

· Strong troubleshooting, analytical, and problem-solving skills.

· Excellent communication and stakeholder management skills.

Key Competencies:

· Analytical and data-driven mindset.

· Customer-focused and service-oriented approach.

· Strong attention to detail.

· Ability to work independently and collaboratively within cross-functional teams.

· Effective problem-solving and decision-making capabilities.

· Ability to manage multiple priorities in a fast-paced operational environment.