Production Support Analyst
Posted Updated
Description
Experience: 3-5 Years
Role: Production Support Analyst
Key Skills:
- Familiar with OS/400 system
- Familiar with RPG, COBOL language
- Have experience with Silverlake banking system is plus point
Responsibilities:
- To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1production support etc.
- To provide support during end of day batch run
- To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
- To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
Requirements:
Must have: -
- Bachelor’s degree of Computer Science or Engineering
- Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
- Good and assertive communicator in speaking & writing.
- Good analytic and problem-solving skills
- Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
- Experience in L2 or L3 production support
Good to have: -
Understanding of ITIL, SDLC
Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control-M etc.
Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc