Production support

Role & responsibilities

Shift Timings

• Shift 1: 6:30 AM 3:30 PM
• Shift 2: 2:00 PM 11:00 PM
• Shift 3: 9:30 PM – 6:30 AM

Shift timings may vary based on customer requirements

• Application / Production Support
• Batch Monitoring
• Production Issue Handling / Incident Management
• Understanding of SLI / SLO/ Error Budget/Burn Rate Concepts
• Splunk Queries and Dashboard Creation
• APM Tools
• Production Deployments (Blue-Green & Canary)
• Cloud Operations - Basic
• Windows Administration & Shell Scripting
• Automation Skills - Using GenAI for AI Assisted Operations like Using Copilot, Claud etc...for day to day tasks

Skill Area

Proficiency

Application & Production Support

Strong

Batch Monitoring & Troubleshooting

Strong

Production Issue Handling, Incident & Problem Management

Strong

Troubleshooting Network, Load Balancer, Database, and Infrastructure Issues

Strong

Understanding of SRE Concepts: SLI, SLO, Error Budgets, Burn Rates

Strong

Splunk Query Development, Log Analysis & Dashboard Creation

Strong

Application Performance Monitoring (APM) Tools (Dynatrace, AppDynamics, etc.)

Strong

Production Deployments including Blue-Green and Canary Release Strategies

Strong

Cloud Operations (AWS/Azure/GCP)

Basic to Moderate

Windows Server Administration & PowerShell/Shell Scripting

Basic to Moderate

Python Scripting & Automation

Basic to Moderate

AI-Assisted Operations and Automation (GitHub Copilot, Microsoft Copilot, Claude, GenAI tools)

Basic to Moderate

NOTE : Who can take F2F interview immediately.