Production Support Engineer

The Production Service Engineer provides post-sales technical support for semiconductor automated test and handling equipment. The role manages customer requirements, resolves test-program and equipment issues, and recommends solutions to improve yield, productivity, equipment utilization, and overall customer satisfaction.

Job responsibilities

• Provide technical support for equipment installation, relocation, acceptance, upgrades, repairs, and field change orders.
• Troubleshoot test programs, hardware, yield, application, and production equipment issues.
• Recommend solutions to improve equipment performance, utilization, and production yield.
• Manage customer technical requirements and resolve issues promptly.
• Support software licence management for local and global customers.
• Deliver service contract commitments according to required quality standards.
• Collaborate with Service Sales to identify service and solution opportunities.
• Provide technical feedback to the factory for product and performance improvements.
• Support or lead technical projects and factory automation integration.
• Advise customers on equipment efficiency, productivity, and manufacturing improvements.