Production Support Engineer / Business Analyst (Bank FX)
Description
Salary: $30,000 – $40,000 per month
Our client is a leading foreign bank.
Key Responsibilities
Keep Trading Systems Running: Provide daily support for Global Financial Markets (GFM) and Front Office software so systems stay reliable and user issues are fixed quickly.
Fix Critical Incidents: Handle and resolve system outages or glitches affecting trading activities, collaborating directly with traders and technical teams to restore service fast.
Monitor & Improve Performance: Keep track of system health, fix slow performance bottlenecks, and set up automated alerts and recovery tools to catch issues before they cause problems.
Automate Manual Tasks: Reduce repetitive manual work by creating automated scripts and tools to make operations faster and more efficient.
Team Up & Keep Improving: Work with developers on software releases and updates, share technical knowledge across teams, participate in on-call shifts, and deliver strong customer service.
Key Requirements & Qualifications
Education & Background: A degree in Computer Science, IT, or a related field, along with 3 years of experience as a Business Analyst (BA) or in a similar technology/business role.
Domain Knowledge: Strong understanding of Structured Products and Foreign Exchange (FX) financial instruments. Prior experience in banking operations or general financial services is preferred.
Problem-Solving Skills: Sharp analytical skills with a track record of troubleshooting and resolving complex issues.
Core BA & Agile Tools: Hands-on experience gathering business requirements, creating workflow/process maps, data modeling, working within Agile/Scrum frameworks, and using project management tools (e.g., Jira, Confluence).
Communication & Stakeholder Management: Excellent verbal and written communication skills with the ability to bridge the gap between technical teams and business stakeholders, working well both independently and collaboratively.