Production Support Engineer
Czym będziesz się zajmować?
- Own incident and problem management processes, including RCA, resolution, and preventive actions
- Monitor production service health, detect anomalies, and respond before issues become incidents
- Execute and oversee deployments through CI/CD pipelines and coordinate rollback activities when required
- Troubleshoot failed deployments and support release execution processes
- Maintain stability and alignment of Pre-Production and Production environments
- Document operational procedures, known issues, and resolution steps in runbooks and knowledge repositories
- Collaborate with development and platform teams to triage incidents and address operational requirements
- Identify recurring operational issues and propose automation or tooling improvements
- Improve observability through dashboards, alerts, and log analysis
- Contribute to service continuity activities and disaster recovery exercises
Kogo poszukujemy?
- Proven experience in IT operations, application support (2nd/3rd line), or a similar production-facing role with 5+ years of experience
- Demonstrated ownership of incidents end-to-end, from alert handling through RCA and prevention
- Practical experience working within an ITIL framework, including incident, problem, and change management, with 2+ years of experience
- Experience working in Agile delivery environments alongside development teams
- Excellent English communication skills with the ability to explain technical issues to both technical and non-technical stakeholders
- Hands-on experience with Splunk, Apica, and Sysdig for log analysis, monitoring, and alerting
- Strong understanding of Prometheus and Grafana for dashboard analysis and alert tuning
- Practical experience operating services on Kubernetes and Linux CLI, including pod health checks, log analysis, and service restarts
- Experience executing and troubleshooting Jenkins deployment pipelines
- Proficiency with Git version control systems
- Experience querying and troubleshooting relational databases including Oracle and DB2
- Working knowledge of Spring/Hibernate applications, Kafka message flows, and XML/JSON payload analysis
Nice to have:
- Helm deployments
- Java/J2EE
- IBM DataStage
- Bash or Python for automation
- Ansible
Czego wymagamy?
Znajomości:
- Git
- Jenkins
- Kubernetes
- Polski
- Angielski
Jakie warunki i benefity otrzymasz?
- 20.2k–21k PLN netto/m (B2B)
- B2B - Elastyczne godziny pracy (100%)
- Praca zdalna: Hybrydowo
- Pakiet medyczny, Pakiet sportowy
Kim jesteśmy?
DCG to przestrzeń, w której spotykają się potrzeby biznesu i ambicje ludzi. Znamy wartość dobrze dopasowanej współpracy, dlatego pomagamy kandydatom znaleźć środowisko, w którym będą mogli rozwinąć skrzydła, a firmom - zbudować zespoły, które naprawdę działają. Pracujemy blisko ludzi i organizacji, uważnie słuchając i reagując na to, co dla nich ważne. Dzięki temu wspólnie tworzymy trwałe i wartościowe relacje, które procentują na lata.