Production Support Engineer (Desktop Support)- Fintech
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Summary
A permanent desktop/production support role at a fintech organisation in Sydney CBD (The Rocks), acting as first point of contact for issues on a SaaS lending platform, reporting systems, and third-party data integrations. Day to day involves triage, documenting resolutions, managing escalations, and communicating with stakeholders.
A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis. Responsibilities: Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion. Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders. L…