Production Support Engineer
We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive.
Key Responsibilities
Production monitoring and support
Major incident management
Incident resolution
Root Cause Analysis (RCA)
Problem management
Service restoration
Production stability improvements
Change and release support
Operational resilience
Stakeholder management
On-call support
Out-of-hours support
Key Requirements
Mandatory experience supporting payment systems within a banking environment
Strong Production Support experience (L2/L3) for business-critical applications
2nd Line (L2) Application Support
3rd Line (L3) Production Support
Production Management
Application Support Engineering
Production Engineering
Run-the-Bank (RTB) Support
Operational support of critical payment systems
Strong SQL skills (querying, troubleshooting, data analysis)
Strong Linux/Unix administration and troubleshooting experience
Experience working in 24/7 production support environments
Strong incident, problem, and change management experience
Nice to Have
SWIFT
Cross-border Payments
High-value Payments
Real-time Payments
Payment Investigations
Payment Processing Platforms
Correspondent Banking
Treasury Payments
Transaction Banking
Payment Operations
Experience with SRE practices, monitoring, automation, and observability tools
Other Details
This role involves operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications remain stable and available. The position includes participation in an on-call rota and out-of-hours support.
Other Details
This role will involve operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications run smoothly. The position may include on-call and out-of-hours support.