Production Support Engineer

We are seeking a skilled Production Support Engineer to join our team in Andhra Pradesh. The ideal candidate will have a strong background in production support, particularly with the Base24 platform. This role is critical in ensuring the stability and performance of our production systems, and you will be responsible for monitoring, troubleshooting, and resolving issues that arise in the production environment. Key Responsibilities: - Monitor production systems and applications to ensure optimal performance and availability. - Troubleshoot and resolve production issues in a timely manner, minimizing downtime and impact on business operations. - Collaborate with development teams to implement fixes and enhancements to improve system reliability. - Document incidents, resolutions, and changes to maintain a comprehensive knowledge base. - Participate in on-call support rotation to provide after-hours support as needed. - Conduct root cause analysis for recurring issues and implement preventive measures. Required Skills: - Strong experience in production support, specifically with Base24. - Excellent problem-solving skills and the ability to work under pressure. - Familiarity with monitoring tools and incident management processes. - Strong communication skills to effectively collaborate with cross-functional teams. If you are a proactive and detail-oriented professional with a passion for ensuring system reliability, we encourage you to apply for this exciting opportunity.