Production Support

Production Support Tool Chain: A typical incident flow under this SOW would be: Dynatrace / ServiceNow Alert → Incident Created in ServiceNow → Investigation → Jira Work Item → Code Fix in GitLab → Sonar Scan → Build & Deploy through GitLab CI/CD → Change Approval via ServiceNow → Deployment Validation → Dynatrace Monitoring → Closure & RCA Documentation in Confluence Skills Required for Support Team: L2/L3 Production Support Engineers .NET Developers Java Developers API Support Engineers Servi…