Production Support L1

Mandatory Skills

• Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.
  
• To coordinate and support infrastructure maintenance activities
  
• To manage implementations of new application releases; adhering to the best practices of the release management process.
  
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
  
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
  
• To enhance existing support process to maintain/improve service level & quality.
  
• Infra 25 x 7 patch service
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  
• 1-3 years of experience in IT production support, preferably in banking or financial services.
  
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
  
• Familiarity with ticketing tools and monitoring tools.
  
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
  
• Strong communication skills with the ability to liaise effectively across teams.
  
• Knowledge incident management processes is a plus.
  

Kindly take note of the following details for shift work

1. 9 hours/ 12 hours shift