Production Support Manager
Come for the Challenge. Stay for the Experience.
At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience.
What We Do and Who We Serve
We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries: Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing.
We Live Our Core Values
Our values guide us in our day-to-day interactions with our clients and each other—Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team.
Discover How Far You Can Go.
Opportunities abound at HCVT. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating work for our teams—the kind of work that helps you develop and refine your skills to advance in the profession.
Hybrid Work
HCVT currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time. We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible.
As a Production Support Manager, you will be responsible for the following:
- Oversees investigation and resolution of incoming support requests from internal and external clients for custom developed accounting / tax systems and vendor software
- Proactively communicates issues to management and development teams as needed
- Partners with implementation team to facilitate smooth transition to production support
- Manages support ticket backlog and prioritizes effectively to meet client service levels
- Owns annual maintenance calendars and responsible for execution
- Identifies trends in issues and coordinates with team to prevent future occurrences
- Owns continuous creation of, and updates to, technical and end-user support documentation
- Participates in change management and release management
To be successful, these are the skills and experience you will need:
- Bachelor’s degree in information systems, accounting, or related field required; accounting education / experience a plus
- 5+ years of experience
- Highly proficient using MS SQL and Excel; other programming languages a plus
- Demonstrable experience using Microsoft Business Intelligence technologies, such as SSRS
- Self-starter with ability to work independently with minimal supervision
- Strong analytical, problem solving, and creative thinking skills
- Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
- Customer service-oriented
- Flexible with changes in hours during busy season and able to assist after hours / on weekends if needed
You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.
- Visit the Benefits section to learn more
Connect with us:
LinkedIn, Instagram, Facebook, HCVT Website
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#LI-Hybrid
The ordinance requires employers to state, in all job solicitations, postings and advertisements, that the employer will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative.
As published by lever · 20 questions · 4 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL
Short answers (7)
- What is your Legal First and Last Name?
- What is your Preferred First Name and Last Name? optional
- If yes, give locations and dates. optional
- How did you learn about HCVT? Who referred you to the firm?
- If yes, state names and relationships. optional
- How many years of experience do you have in this area? optional
- I fully understand that if I should be considered for association or employment with HCVT that false, misleading, or omitted information in my application(s), resume(s), interview(s) and/or specifically on this form, or any related form(s) may disqualify me from candidacy, or be a basis for and could possibly result in the immediate termination of my association or employment, without notice. I certify that the information provided herein by me is true, correct and complete. I understand that typing my full first and last name below constitutes an electronic signature to which I agree to be bound, and I acknowledge and agree to the above Terms of Acceptance.
Pick from a list (9)
- Have you ever applied to HCVT before?
- Do you have any friends or family members working for the firm?
- If hired, would you have a reliable means of transportation to and from work?
- Are you at least 18 years old? If under 18, hire is subject to verification that you are of minimum legal age.
- Are you able to perform the essential functions of the job for which you are applying, either with or without reasonable accommodation?
- Are you available to work overtime?
- Are you a US Citizen, National, Lawful Permanent Resident (i.e. green card holder), Refugee, or Asylee?
- Are you presently authorized to work for our organization without the need of any US employment sponsorship by our organization?
- Will you or is there a chance you may require our organization to sponsor you now or anytime in the future to obtain, maintain, or extend your US employment authorization?
Written answers (4)
- What is your permanent address? Please list your full address including apartment number, city, state, and zip code.
- What is your permanent e-mail address? Please list a non-school (.edu) e-mail address.
- Why are you interested in this position? optional
- If NO, describe the functions that cannot be performed. optional