Production Support Manager

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

• Lead and manage the production support team for applications related to IT payment systems, EFT switching, and card management systems.
• Oversee daily operations, ensuring the stability, availability, and performance of critical applications.
• Provide hands-on technical support and problem resolution for complex issues.
• Manage incident response, root cause analysis, and the implementation of corrective actions.
• Collaborate with development, infrastructure, and business teams to drive continuous improvement.

Requirement

• 8-10 years of experience in application support with a focus on IT payment systems, EFT switching, or card management systems.
• Proven experience as a hands-on application support lead and managing a team.
• Strong technical expertise in troubleshooting and resolving production issues.
• Excellent leadership, communication, and problem-solving skills.