Production Support Salesforce

Salesforce Production Support

Shift Timing : 6 AM to 2 PM & 2 PM to 11 PM ( Nightshift also there ) rotational shift

Work Location : Chennai / Hyderabad

Primary : Salesforce , Production Support

Incident Management Troubleshoot and resolve

production issues performance bottlenecks and system errors within SLA
Automation Code Debug Apex code Triggers Lightning Web Components LWC Flow automations and Process Builders
Integrations Monitor debug and maintain RESTSOAP APIs thirdparty middleware and system integrations
Responsibility
Release Management Support deployment cycles sandbox refreshes regression testing and postproduction validation
Data Admin Handle bulk data operations Data LoaderWorkbench data hygiene reportdashboard updates and security compliance
Collaboration Partner with crossfunctional business teams developers and Salesforce Support to resolve escalation items
Primary Skills
Troubleshooting RCA Log Monitoring Debug Logs Event Monitoring Root Cause Analysis Performance Tuning
Incident Release Management SLA Tracking JiraServiceNow PostDeployment Validation Emergency Patching
CrossFunctional Communication Stakeholder Management Vendor Escalation Technical Documentation
Salesforce Administration Security Model Roles Profiles OWD Sharing Rules Custom Objects Fields Page Layouts Validation Rules
Process Automation Salesforce Flows Process Builder Workflow Rules Approval Processes
Development Debugging Apex Classes Triggers Test Classes Lightning Web Components LWC Aura Components Visualforce SOQLSOSL