Production Support Specialist II

Join Staples' Print & Marketing Services team and help drive the systems, processes, equipment, and operational excellence that support our print production network across North America. Working behind the scenes, this team plays a critical role in enabling our stores and production facilities to deliver high-quality print solutions to customers while optimizing cost, efficiency, and service.

This role offers the opportunity to collaborate with cross-functional teams including Store Operations, Information Technology, vendors, suppliers, and Print & Marketing leadership to improve production workflows, launch new technologies, and support strategic initiatives that drive business performance.

Role Summary

The Production Support Specialist II is responsible for supporting and improving production functionality, equipment performance, operational processes, and service delivery across Staples' Print & Marketing Services network. This role assists with production technology deployments, workflow improvements, equipment testing, data management, and pilot programs that support growth, efficiency, and customer satisfaction.

The ideal candidate combines strong analytical and project management skills with a passion for process improvement and operational excellence. Working independently and cross-functionally, this individual helps identify opportunities, resolve challenges, and implement solutions that improve production capabilities across the organization.

What You'll Be Doing

• Partner with Print & Marketing Services and Store Operations teams to support production equipment, supplies, service programs, and pilot initiatives.
• Develop field communications, training materials, instructions, and reference documentation to support new programs and operational changes.
• Analyze pilot and operational results and provide recommendations to leadership.
• Manage testing and release processes for production equipment, software, and media across multiple vendor partners.
• Coordinate hardware and software deployment planning, testing, user acceptance testing, and rollout activities.
• Research and implement equipment, supply, and service solutions that improve operational efficiency, reduce costs, and support sales growth.
• Collaborate with vendors to streamline equipment configuration, software deployment, and support processes.
• Maintain production laboratory environments used for testing hardware and software prior to pilot and enterprise-wide deployment.
• Maintain and audit production item master data, service catalogs, product bill-of-materials data, and related cost information.
• Identify workflow gaps and help develop innovative solutions that improve production processes and service delivery.
• Provide reporting, analysis, and project updates to stakeholders across the organization.

What You Bring to the Table

• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to influence and collaborate across multiple teams.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Passion for continuous improvement, operational excellence, and process optimization.
• Ability to work independently while maintaining strong cross-functional partnerships.
• Strong organizational and project planning capabilities.
• Customer-focused mindset with a commitment to supporting both store associates and customers.
• Technical aptitude and comfort working with production systems, software, and equipment.

What's Needed – Basic Qualifications

• Bachelor's degree or equivalent combination of education and related work experience.
• Minimum of three years of related professional experience.
• Strong computer proficiency, including Microsoft Office applications.
• Experience working independently with minimal supervision while managing projects and timelines.
• Ability to lead and influence cross-functional teams to achieve business objectives.
• Strong verbal, written, and interpersonal communication skills.
• Ability to investigate, troubleshoot, and resolve operational or technical issues.
• Strong time management and organizational skills.
• Results-oriented approach with a focus on quality and continuous improvement.

What's Needed – Preferred Qualifications

• Degree in Print Science, Project Management, Operations Management, or a related discipline.
• Experience within digital print, production operations, or print services environments.
• Knowledge of print production workflows and operational processes.
• Experience supporting hardware and software testing, deployments, and upgrade initiatives.
• Background in process improvement, operational optimization, or project implementation.
• Experience working with vendors, suppliers, and cross-functional business teams.

Get great perks.

• Bonus Plan and generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.

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