PRODUCTION SUPPORT TECHNICIAN

Quality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order. We actively serve more than 15,000 retailers across the United States, its territories, and Canada.

At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry – we're about growth and innovation. As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele. Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers. We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success.

BENEFITS: We offer a comprehensive benefits package that includes the following:

Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date. Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service. Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment. Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!

SUMMARY: The Production Support Technician supports manufacturing operations by maintaining production equipment, assisting in metal processing activities, performing quality testing, and ensuring work areas remain clean and organized. This position plays a critical role in supporting chain manufacturing, annealing operations, welding preparation, maintenance of metal purity testing equipment, and material handling activities while maintaining safety and quality standards.

ESSENTIAL FUNCTIONS:

• Change oil in chain machines, wire-drawing machines, and other manufacturing equipment as needed.
• Filter used oil to recover precious-metal scrap and to prepare the oil for disposal or reuse.
• Clean, inspect, and test ovens to ensure proper operation using brushes, temperature gauges, and other testing equipment.
• Fill, maintain, and clean degreasing equipment.
• Collect and properly handle spent solvents for recycling and disposal.
• Process, roll, and prepare metal samples for testing.
• Perform metal purity testing and document results.
• Maintain adequate inventory of IPA (isopropyl alcohol) bottles and production supplies.
• Assist with cleaning chain utilizing degreasing processes.
• Support chain annealing operations by loading, monitoring, and processing materials.
• Spool finished chain products for subsequent manufacturing operations.
• Prepare iron components for welding by cleaning with acetone and other approved materials.
• Draw iron wire to specifications for welding applications.
• Clean strip materials using acetone in preparation for welding.
• Maintain clean production areas through sweeping and housekeeping activities.
• Follow all quality, environmental and safety procedures.
• Regular attendance and compliance with the Company's handbook policies and procedures.

SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities.