Production Technician

Sage is looking for a Production Technician to join our Operations team and support the evaluation, processing, and secure handling of IT assets. In this entry-level role, you will build technical expertise, follow established processes, and contribute to efficient, accurate production operations in a fast-paced environment.

Why Sage? Every team member makes the world a better place, every day. Our Mission is making the world more Sustainable by extending the life of electronics. Our clients are some of the largest enterprise technology users in the world, fueling rapid growth and numerous career opportunities to do well while doing good.

Essential Responsibilities

• Perform audits of incoming assets and accurately enter asset information into the ERP system.
• Perform basic diagnostics, evaluations, and grading of electronic assets according to established procedures and work instructions.
• Complete approved data destruction and data security processes on electronic assets.
• Identify and sort assets for disposition according to defined guidelines (resale, repair, harvest, recycle, etc.).
• Enter and verify asset information, processing details, and completed services within the ERP system.
• Install operating systems on computer products following documented procedures.
• Follow all safety, quality, security, and operational requirements.
• Seek guidance from supervisors or experienced team members when encountering non-routine situations, exceptions, or unfamiliar processes.
• Participate in training and cross-training opportunities to develop technical skills, job knowledge, and proficiency in production processes.
• Escalate complex technical issues or exceptions to supervisors or designated team leads.
• Perform other duties as assigned.

Skills and Abilities

The Production Technician needs to:

• Maintain strong attention to detail and accuracy when performing tasks, reviewing information, and maintaining records.
• Follow written and verbal instructions to complete assigned work safely, accurately, and in accordance with established procedures.
• Utilize basic computer applications and data entry systems to accurately process information and maintain records.
• Learn and apply technical processes, procedures, systems, and work instructions while incorporating feedback and guidance to improve performance and knowledge.
• Recognize situations that fall outside established procedures and promptly seek assistance or clarification when appropriate.
• Contribute positively to a team-oriented environment by collaborating with others, remaining open to feedback, and demonstrating a willingness to learn.
• Safeguard confidential information and consistently adhere to data security requirements, policies, and procedures.
• Demonstrate dependable attendance, reliability, and consistent achievement of productivity expectations.