Professional Busines Support Specialists
Position Description
Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
Processing claims from third-party service providers, including invoice review, payment and PO generation
Maintain the highest level of customer service and quality
Make outbound calls to customers for the purpose of:
Promoting the sales of Service Solutions and Preventive Maintenance
Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone.
Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.
Adherence to Miele’s core principles, professional appearance and conduct standards.
Responsibilities
Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support
Data management for customers
Coordinate machine requests for Professional orders
Assure the appropriate input and processing of all necessary orders for Professional
Collect all credit information and contact information for receivables.
Assure the appropriate pricing of quotes
Follow up where necessary with customers/sales/service representatives when related to orders or quotes
Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)
Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment
Assist with projects for all lines within the Professional Department
Interact professionally with customers on the phone, email, etc. as necessary
Other duties as assigned