Professional Services Engineer - Thailand

Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development.

Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies.

From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world.

Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.

Professional Services Engineer

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit .

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

Professional Services Engineer are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure, and deliver on tight deadlines.

To ensure success, a Professional Services Engineer must display an excellent understanding of technology infrastructures using Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web-Proxy, and Security Audits.

This role will report to Professional Services Manager or Country Engineering Manager

As the Professional Services Engineer you will:

• Provide technical support on assigned products and solutions to customers and partners.
• Deliver professional services including implementation, configuration, troubleshooting, technical consulting, and solution optimization.
• Understand customers’ IT, network, and security infrastructure to ensure successful deployment and operation of solutions.
• Design and implement solutions based on customer requirements and industry best practices.
• Perform lab testing, validation, and proof-of-concept (POC) activities to support deployment and issue resolution.
• Troubleshoot technical issues and coordinate with vendor support teams for escalation and resolution when required.
• Prepare and maintain technical documentation, implementation reports, configuration guides, and knowledge base materials.
• Provide technical training and knowledge transfer to customers, partners, and internal teams following solution deployment.
• Maintain strong relationships with customers, partners, and vendors to ensure high levels of customer satisfaction.
• Stay up to date with new product features, technologies, and industry trends to effectively support customers.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Professional Services Engineer

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology or related fields.
• Knowledge on Security Solution such as Firewall, EDR, Antivirus.
• Knowledge of TCP/IP, DNS, DHCP, Active Directory.
• Knowledge on Cloud Solution is a plus.
• Ability to manage many tasks simultaneously.
• Good English Communication would be an advantage.
• Service minded with excellent communication and coordination skills, positive attitude, proactive and willing to learn.
• Able to work off-shift for Case Support/Troubleshooting.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Our benefits include:

• Group Insurance
• Provident Fund
• Incentive
• Well Being Leave

Ignition Technology excel at developing employees with raw talent, who are keen to learn and play a proactive part in the business. This is a great opportunity for you to develop your career within the IT and Cyber Security industry.