Professional Services Manager
The
Professional Services Manager is a senior leadership role responsible for
ensuring the seamless integration and performance of the company's core
operational and technical divisions. Reporting directly to the CEO, the
successful candidate will provide strategic oversight across Regional
Operations, Project Management, the Smart Technical Centre, and the Customer
Solutions Centre — driving service delivery excellence, operational efficiency,
and business growth.
This
is a high-impact role suited to a seasoned leader with a strong background in
engineering services, operations management, and customer-centric delivery. The
Professional Services Manager will work closely with executive leadership to
align departmental performance with the company's broader strategic objectives.
Job
Purpose
To
manage and grow strategic relationships with key public and private sector
clients, including national state-owned Water and Electricity transmission and
distribution companies and Municipalities across South Africa.
Requirements
Strategic Leadership &
Oversight
• Provide
strategic direction and operational leadership across all assigned departments,
ensuring alignment with the company's vision and business objectives.
• Partner
with the CEO and executive team to translate strategic goals into actionable
plans, KPIs, and performance frameworks.
• Foster a
high-performance culture across departments, championing continuous
improvement, innovation, and accountability.
Regional Operations
Management
• Oversee
the Regional Operations departments, ensuring resource optimization,
compliance, and consistent service delivery standards.
• Monitor
regional performance metrics and implement corrective measures where required.
• Build and
maintain effective relationships with regional teams, stakeholders, and key
clients.
Project Management
• Direct the
Project Management function to ensure all projects are delivered on time,
within scope, and within budget.
• Implement
and enforce project governance frameworks, methodologies, and reporting
standards.
• Identify
project risks and drive proactive mitigation strategies to protect business
outcomes.
Smart Technical Centre
• Lead the
Smart Technical Centre to deliver cutting-edge technical solutions in
electricity and water services.
• Drive
innovation and technological advancement within the center, ensuring alignment
with industry trends and client needs.
• Ensure
technical quality standards and compliance requirements are consistently met.
Customer Solutions Centre
• Oversee
the Customer Solutions Centre to ensure exceptional client experiences and
resolution of service-related queries and escalations.
• Develop
and implement customer engagement strategies that enhance satisfaction,
retention, and long-term partnerships.
• Monitor
customer service metrics and implement improvement plans to achieve targets.
Financial & Business
Management
• Manage and
oversee departmental budgets, ensuring cost efficiency and financial
accountability.
• Identify
and pursue new business opportunities in collaboration with the Sales and
commercial teams.
• Prepare
and present regular performance reports, insights, and recommendations to the
CEO.
Qualifications
& Experience Required
• A relevant degree in Engineering, Business
Administration, Operations Management, or a related field (NQF Level 7 or
higher). A postgraduate qualification will be advantageous.
• Minimum of 15+ years' progressive experience in a
senior operations or professional services management role, preferably within
the engineering, utilities, or technical services sector.
• Proven experience managing multi-disciplinary teams
across geographically dispersed operations.
• Demonstrated
track record of successfully delivering complex, multi-stakeholder projects.
• Experience
in the electricity and/or water sector is highly advantageous.
Competencies & Skills
• Exceptional leadership and people management skills
with the ability to inspire, develop, and retain talent.
• Strong strategic thinking and business acumen with
the ability to translate vision into measurable outcomes.
• Excellent client relationship management and
stakeholder engagement capabilities.
• Highly analytical with strong problem-solving and
decision-making skills.
• Proficient in project management methodologies and
relevant tools.
• Sound financial management and commercial
awareness.
• Excellent written and verbal communication skills;
comfortable presenting at executive level.
• High level of integrity, professionalism, and
emotional intelligence.
What
we require from candidates applying:
· Detailed CV and include a motivation
profile highlighting your skills, highest achievement and a short message
telling us why we should consider you for this job.
· Driver’s license and own vehicle.