Professional Services Program Manager

You will lead complex, multi-workstream professional services engagements for strategic customers from planning through delivery. You will create delivery methodologies, roadmaps, milestones, and program structures; manage risks, budgets, forecasts, and stakeholder expectations; lead change management; and coordinate with Engagement Managers and Delivery Managers to support successful customer outcomes.

Responsibilities

• Lead multi-workstream professional services engagements for strategic customers
• Build relationships with executive, program, project, engineering, development, and security stakeholders
• Develop and apply an agile and project-management delivery methodology
• Create and communicate program roadmaps, dependencies, milestones, and deliverables
• Manage stakeholder expectations and obtain approval for milestones, decisions, and delivery plans
• Identify and mitigate risks affecting timelines, scope, and customer outcomes
• Define program strategy, business justification, benefits, scope, timelines, resources, stakeholders, and success criteria
• Establish RACI charts, work breakdown structures, communication plans, and escalation paths
• Develop revenue forecasts and track actuals against plan
• Lead change management activities and customer adoption planning
• Support program scoping, review delivery assumptions, and improve project-management processes

Requirements

• Experience leading complex programs with interdependent projects, stakeholders, and timelines
• Program planning, forecasting, reporting, and delivery-metrics communication
• Ability to manage long-term budgets, schedules, risks, and dependencies
• Working knowledge of agile and project-management approaches
• Experience building customer relationships and partnering with Engagement Managers, Architects, and delivery teams
• Domain familiarity with data migrations, software implementations, IT application modernization or transformation, or end-user training programs
• Ability to lead program-level meetings across multiple workstreams
• Willingness to complete GitLab Project Management certification within two months of starting

Benefits

• Health, financial, and well-being benefits
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave