Program Administrator (Bedok) (Fresh Grads Welcome)
Summary
Manages order fulfillment, inventory tracking, and customer communications for an electronics manufacturing company, ensuring on-time delivery and accurate documentation.
Job Responsibilities:
Order & Backlog Management: Managing Customer demand and Purchase Order. Tracking of "backlog" to ensure ship dates align with what was promised and monitor On Time Delivery (OTD).
Engineering Change Support: Coordinating the administrative side of Engineering Change Notice (ECN). This involves updating part numbers, Bills of Materials (BOM), and ensuring the Operations is building the correct version of a product.
Material & Inventory Tracking: Monitoring Excess & Obsolete (E&O) inventory. Flag parts that are no longer needed due to design changes and help the PM calculate the financial liability to be charged back to the customer.
Customer Communication: Serving as the first line of contact for routine inquiries, such as shipping status, tracking numbers, and Return Material Authorization (RMA) updates for repairs.
Shipping & Logistics Coordination: Working with the warehouse and logistics teams to ensure finished goods are packed, documented, and shipped according to the customer’s specific routing guides.
Reporting & Metrics: Generating weekly or monthly reports on Key Performance Indicators (KPIs) like On-Time Delivery (OTD), Demand waterfall, aged accounts receivable (AR), etc.
Support internal and External audits
Participate in Lean and ESS Program
General filing of correspondences between customers and plant.
Draw up quotations to customers.
Take purchase orders from customers.
Other duties as assigned.
Job Requirements:
- Degree / Diploma in any discipline or equivalent.
- Minimum 2 years of experience in Electronics Manufacturing industry or in a related field, as well as customer / account management background is preferred.
- Proficient in MS office applications, particularly in Excel (e.g., pivot tables, vlookup) and PowerPoint.
- Proficient in Google sheet, Google drive and Google Slides.
- Good communication skills.
- Demonstrated attention to detail.
- Able to work independently, fast learner and proactive.
- Fresh graduates are welcome to apply.