Program Analyst (Clinical Practice Manager)

The VA Northeast Ohio Healthcare System is recruiting for a Management Analyst (Clinical Practice Manager). The Management Analyst (Clinical Practice Manager) will function in the Hematology and Oncology section within Medicine Service.

Major duties and responsibilities include, but are not limited to: Pull and review appropriate supply and demand data within individual clinics via a variety of VSSC reports. Ensure strategies are implemented to increase supply and shape demand as are defined in the advanced clinic access principles. Pulls reports related to provider clinic utilization as should be mapped to the assigned DSS labor report; ensuring maximum use of provider time to accommodate patient care needs and balance supply and demand based on variation to the system. Develop backlog reduction plans when delay is occurring and supply is equal to or less than demand and present to Section Chief, Administrative Officer or designee and facility Group Practice Manager. Review and reduce appointment types. Assist Section Chief, Administrative Officer or designee and facility Group Practice Manager in developing and executing a viable contingency plan policy and process within assigned clinical section. Ensure adherence to advanced clinic access principles "For" appointments to include the following: Check-in/check-out, intake/evaluation, rooming and room stocking, synchronization of all needed information inside the red zone (face to face time with provider), and follow-up for next appointment as needed. Oversee the consult management process [education on consult reports, consult business rule implementation, understand types of consults and process and policy variations, participate in consult COP (local and national), coordinate development of Care Coordination Agreements]. Serve as subject matter expert to clinic teams/staff/leadership in advanced clinic access principles, data reports and tools. Routine collaboration with DSS, PCMM, Naming Convention and other relevant stakeholders. Reduction of no shows through application of administratively related national missed opportunities improvement strategies. Present recommendations for space, staff and equipment needs to Section Chief, Administrative Officer or designee and facility Group Practice Manager. Promotes and enforces compliance with access targets, performance measures, performance metrics, policies, etc. Review clinic profiles on a regular basis and update as appropriate. Provide ongoing training, system redesign and process improvement recommendations for clinical staff development in coordination with the Section Chief, Administrative Officer or designee and facility Group Practice Manager. Special projects work that may include section or task specific knowledge or resources external to the origination to sufficiently complete these projects. Work Schedule: Monday - Friday: 8:00am - 4:30pm Telework: Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Clinical Practice Manager)/PD94493A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.