Program Analyst
Summary
A government IT role managing and improving the Commercial Diplomacy Case Manager platform using Microsoft Power Platform tools (Power Apps, Power Automate, SharePoint, Power BI) to enhance business processes and support U.S. foreign policy initiatives.
This position is in the Bureau of Economic, Energy, and Business Affairs, Office of the Deputy Assistant Secretary for Commercial and Business Affairs (EEB/CBA). The Office of Commercial and Business Affairs is responsible for managing commercial and business affairs programs , developing strategic advocacy assistance for U.S. businesses, and integrating business perspectives into the nation's foreign policy.
Manages and enhances the Commercial Diplomacy Case Manager (CDCM) platform to support program operations and organizational goals.
Analyzes business processes, program data, and user requirements to identify opportunities for system and workflow improvements.
Develops and implements solutions using Microsoft Power Platform tools, including Power Apps, Power Automate, SharePoint, and Power BI.
Provides training, technical assistance, and guidance to users and stakeholders on program systems, tools, and processes.
Coordinates with internal and external stakeholders to support program initiatives, resolve issues, and improve operational effectiveness.