Program Analyst

The primary purpose of this position is to provide Knowledge Management (KM) support to Member Services (MS) business line program offices, which includes working with related VHA program offices such as Caregivers, Veterans Health Information Exchange, My HealtheVet, etc., in reviewing, updating, developing and analyzing technical knowledge content designed to provide VHA MS customers/users with appropriate program information in a timely and effective manner.

The incumbent applies program knowledge, analytical and consultative skills to ensure that all program content on the KM portals (such as articles for MS programs, business processes, job aids, and standard operating procedures) is managed according to VA/VHA and KM protocols, and is current, accurate, accessible and useful to the target audience. Published KMS content is used enterprise wide as authoritative guidance for eligibility and enrollment decisions on Veteran health care and benefits. Major duties include (but are not limited to): Serves as a Subject Matter Expert (SME) to assigned MS business line program offices and related VHA program offices on the policies, procedures and protocols for MS KM content Applies program knowledge and works closely with technical SMEs, such as MS team members, supervisors, senior management, and external key staff at Department of Veterans (VA) program offices, to ensure that KM content is current, accurate, and broad in coverage to address all veteran topical areas of concern supported by MS Reviews new/updated VHA program, policy and procedures; new/updated laws, rules, regulations, and VHA Directives/Handbooks, etc. Serves as an analyst and advisor to MS program office managers, supervisors, and program representatives concerning the effectiveness of their KM content Reviews data (such as number of visits or "hits" to the content site) and prepares reports on various KM issues Work Schedule: 8 hour tour of duty, between the hours of 6am - 6pm. Remote: This position is not authorized for Remote work. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual work: Employee works outside of original hiring duty station at VA-owned or leased space. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Position Description/PD#: Program Analyst/PD07740A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.