Program Assistant -FBS (49453)

Join us at St. Anne’s Family Services: Making a Difference in Families' Lives

Why Choose Us:

• Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.
• Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued.
• Professional Growth: We support your career development and offer training to help you grow.
• Community Impact: Become part of a trauma informed organization that makes a positive difference.
• Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.

About Us: St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking a Family Advocate to join our team and be a vital part of this mission.

Why Choose Us:

• Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.
• Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued.
• Professional Growth: We support your career development and offer training to help you grow.
• Community Impact: Become part of a trauma informed organization that makes a positive difference.
• Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.

Salary and Benefits:

• Pay Range: $19.00 hourly
• Paid Time Off: 10 paid holidays, and a generous PTO policy
• Employee Assistance Program (EAP)
• Medical, Non-Stop Benefits Card (we pay for most medical services and copays!)
• Dental, and Vision Insurance, Pet Insurance
• Chiropractic and Acupuncture services, 20+ visits per year
• Disability Insurance
• 403(b) Retirement Plan
• 403(b) Company Match
• Flexible Spending Accounts (FSA)
• And more!

JOB SUMMARY:

Provides administrative support to staff within the department.

ESSENTIAL JOB DUTIES:

1. Cover all desks at St. Annes as needed.
2. Greet and direct families and guests at the reception desk.
3. Manage and direct incoming phone calls.
4. Update and maintain the master rosters and contact lists for the four programs in FBS.
5. Collect, organize, and file documentation for all programs in Family Based Services.
6. Create and discharge files in a timely manner.
7. Maintain facility and IT needs for FBS by utilizing the Maintenance and IT work order trackers for the department.
8. Maintain tracking system for family files.
9. Compile data for monthly, quarterly, and annual reports to ensure the department meets contract requirements.
10. Check charts quarterly for internal QA purposes.
11. Complete Partnership for Families (PFF) after care calls.
12. Interview families in Wraparound to complete the WFI-4.
13. Coordinate donations with community agencies including Shelter Partnerships, LA Diaper Drive, Baby2Baby, and Adopt-A-Family.
14. Schedule and coordinate meetings as requested by the Program Director.
15. Maintain regular, consistent, and timely attendance.
16. Maintain confidentiality as required by St. Annes, Licensing, HIPAA, and other regulatory agencies.
17. Follow states and agency laws regarding child abuse reporting.
18. Gathering, processing, tracking, and invoicing client flex funds in alignment with agency and contract requirements.
19. Communicating updates and collaborating with team members to obtain orders/checks, distribute requests, and track receipts.
20. Maintaining updated knowledge of office space needs, inventory, and repairs, including submitting work tickets as needed.
21. Participating in program events and initiatives, including both planning and event execution.
22. Maintaining the office calendar and bulletin board to ensure program staff remain informed and updated.

SCHEDULE AND LOCATION

• Schedule: Monday - Friday from 8:00am 5:30pm with a flex Friday, 8:00am - 4:30pm
• Location: 155 N Occidental Blvd, Los Angeles, CA 90026 and also 3890 Crenshaw Blvd. Los Angeles, CA 90008 as needed but at least 2 times a month

SECONDARY JOB DUTIES:

1. Participate in mandatory trainings, in-services, and meetings.
2. Participate in the Performance and Quality Improvement (PQI) of the agency.
3. Other duties as assigned.