Program Assistant, PSP

Title
Program Assistant, PSP

FLSA-Classification
Non -Exempt

Salary
45,000

Reports to
PSP Director

Location
337 Alexander Avenue, Bronx NY 10454

Program
Post-Secondary Pathways Program

Date
November 8, 2024

Summary

East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and
communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive
services. ESH’s Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult
career development services on-site at partner schools and local community centers.

The Program Assistant will provide administrative and clerical support to the Education Department at Post-Secondary
Pathways Programs, under the supervision of the Education Manager, PSP and Director of PSP. The Program Assistant is
responsible for managing and entering program data and outcomes into funder databases, supply procurement, and
logistics for GED testing for the education department. This role involves working closely with leadership to track
progress, problem solve issues, and develop systems to strengthen program performance. The Program Assistant is a key
position in ensuring productivity and performance.

A successful candidate will display the following characteristics:
• Commitment to mission and goals of East Side House Settlement
• Ability to work cooperatively with peers, strong communication skills.
• Strong analytic, problem-solving, and organizational skills.
• Displays initiative and ability to work on pressure and deadlines.
• Excellent interpersonal and communication skills.
• Ability to multi-task and follow-through on short- and long-term assignments.

Primary Functions
Duties and Responsibilities include, but are not limited to, the following:
• Assist participants with the completion of membership and enrollment applications and making necessary
referrals to relevant service areas for additional support/assistance
• Provide administrative support to Education Manager, Instructors and Director.
• Prepare classroom materials and activities corresponding with students’ needs, abilities, and interests; assists
Instructors in setting up/maintaining the classroom environment for GED, ESOL and education-related workshop
participants
• Manage participant outreach and engagement activities using a prioritized list of potential and current students
• Serve as the Data Manager for the participant database and/or tracking spreadsheets and assure that all pertinent
data relating to student services is accurately and timely reported.
• Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and
funding source requirements.
• Participate in Program Improvement Team (PIT) that will meet regularly to assess and review program data and
recommend changes.
• Maintain department efficiency by planning and implementing office systems, layout and equipment
procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate
needed supplies.
• Work with program staff to place purchase orders for supplies, equipment, and food.
• Provide guidance to students in establishing and pursing educational goals, review and document progress on a
regular basis.
• Prepare and submit weekly, monthly, and quarterly reports to appropriate staff
• Assist in the pre- and post-testing of students as well as administer unit tests and quizzes to ensure learning.
• Develop and maintain productive relationship with relevant funder counterpart, attend trainings as assigned.
• Answer telephone, route calls, and take messages; Provide excellent customer service and client assistance.
• Table at partner events; do outreach in informal gathering places within NYCHA housing developments, such as
sitting areas and playgrounds
• Participate in relevant departmental meetings, trainings, case conferences, workshops and events; Coordinate or
assist in planning for events such as community meetings, block parties, health fairs and local business fairs

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or
responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with
or without notice.