Program Assistant & Tenant Support Coordinator - Wadena and Welch Apts.

Program Assistant & Tenant Support Coordinator – Wadena and Welch Apts.

Duluth, MN

Description

This position actively participates in carrying out the mission of CCHC by providing direct support to tenants of a supportive housing apartment building serving formerly homeless single adults with or without substance use disorder and/or mental health conditions. The position provides direct services as a member of a team and implements the program goals.

Duties and Responsibilities include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice.

· Must be able to work independently and as a member of a team to effectively advocate for tenants.

· Provide daily tenant advocacy and support including encouragement of goal completion.

· Initiate and participate in tenant/staffing engagement activities to support tenant progress and record keeping.

· Assist the Site Director in implementing the screening and application process of potential tenants including receiving, processing, and maintaining housing applications and waiting list. Communicating with various community agencies and potential tenants to verify and assist with information requirements and documentation to rapidly turn over units. Move in and move out paperwork, tenant property inventory, and move out/in inspections.

· Assess culture(s) of tenants and provide appropriate programming.

· Create, facilitate, recruit, and document tenant sober activities, special events, and supportive programming.

· Develop and maintain tenant files, records, rosters, program forms

· Purchase and stock supplies for building, tenant personal needs, furnishings, office supplies, activities and tenant incentives, and submit required documentation.

· Attend and participate with routine staff meeting and training opportunities.

· Manage difficult tenant issues by de-escalating situations