Program Client Manager

Program Client Manager

Location: St. Louis, MO
Job Type: Full-time, on-site
Compensation: Starting at $110,000 annually plus 15% annual incentive opportunity. Actual starting pay will be based on experience, skills, and overall qualifications.

About ECS

We’re in the risk management business. With our help, our clients keep their fire sprinkler systems safe. Whether it’s a risk to lives, structures, properties, or everyday business, we guide clients to the best answer for their safety. Corrosion is our enemy and safety is our goal.

To accomplish that goal, we’ve come to understand why and how corrosion happens. There’s no one-size-fits-all solution because a truly cost-effective combination of devices, systems, and management approaches depends on your individual needs. And we never stop finding new and better ways to serve those needs.

About the Role

The Program Client Manager serves as the primary relationship owner for assigned strategic program clients, responsible for growing and retaining key accounts while supporting successful program execution. This role identifies and advances business opportunities, partners with clients to achieve their objectives, and coordinates internal resources to deliver high-quality solutions and an exceptional customer experience.

What You'll Do

• Serve as the primary point of contact for assigned strategic program clients, building strong relationships and ensuring an exceptional customer experience.
• Manage and grow existing client accounts through proactive engagement, retention strategies, and identification of new business opportunities.
• Partner with clients to understand business objectives and collaborate with internal teams to develop and deliver effective solutions.
• Lead client meetings, business reviews, presentations, webinars, and other customer-facing engagements.
• Coordinate cross-functional teams to successfully execute client programs and initiatives while ensuring alignment with customer goals.
• Monitor program performance, communicate status updates, identify risks, and provide recommendations to clients and internal leadership.
• Support strategic account initiatives through program coordination, business analysis, technical documentation, and opportunity development.
• Collaborate with sales teams to generate proposals, expand account opportunities, and strengthen long-term client partnerships.
• Maintain accurate client, opportunity, and forecast data within CRM and business systems.
• Represent ECS at customer visits, industry events, conferences, and other business development activities.