Program & Community Outreach Manager

WE’RE HIRING!!!

FULL-TIME, PROGRAM & COMMUNITY OUTREACH MANAGER OPPORTUNITY

CENTRALIA, WASHINGTON

(SERVICING LEWIS COUNTY AREA)

About CIHS

We’re a mission-driven behavioral health organization focused on:

• Whole-person, integrated care
• Expanding access to services
• Supporting both our clients and our clinicians

Supplemental Information
Salary Range: - $82,160 - $109,761 annually (Depending on experience)

Rich Benefits Package includes:

• Comprehensive Health Package (medical, dental, vision, prescription coverage) - Currently, monthly health premiums are PAID for the employee and their qualifying dependents
• Life insurance;
• Long term disability;
• 11 paid holidays;
• Paid Time Off (PTO )- accrue 25 days in first year;
• Employee Assistance Program (EAP);
• PERS Retirement Program through the State of Washington Department of Retirement Systems (DRS) CIHS currently contributes 5.58% of your salary into your retirement.

Essential Duties and Responsibilities:

Management Team Leadership

• Management Team Collaboration — Serves as an active member of the Management Team, contributing to policy development, operational improvements, and enhancements to service delivery.
• Strategic Planning Participation — Participates in strategic planning activities and provides recommendations supporting organizational growth, service expansion, and community engagement.
• HR Partnership — Collaborates with Human Resources to identify trends, support employee retention, and implement workforce improvement initiatives.
• Leadership Presence — Models organizational values, promotes accountability, and supports a positive and collaborative workplace culture.

Program Operations Oversight (Approximately 50%)

• Daily Program Operations — Oversees day-to-day operations of assigned programs, ensuring compliance with statements of work, deliverables, contracts, fidelity measures, and performance expectations.
• Workflow Standardization — Develops and implements standardized workflows to support efficiency, consistency, and quality service delivery across program areas and service locations.
• Compliance Monitoring — Ensures compliance with all organizational policies, regulatory requirements, contractual obligations, and documentation standards.
• Program Knowledge & Staff Direction — Maintains comprehensive working knowledge of assigned programs and provides operational support, direction, and oversight to program staff.
• Purpose-Driven Alignment — Connects organizational and program goals to daily work activities and ensures employees understand performance expectations and desired outcomes.
• Administrative & Programmatic Oversight — Provides ongoing assessment, planning, program monitoring, performance evaluation, and operational oversight of assigned programs.
• Data & Outcomes Management — Reviews productivity, quality measures, program outcomes, staffing patterns, and service utilization data to support informed decision-making.
• Staff Leadership & Performance Management — Responsible for recruitment, onboarding, coaching, training, performance evaluations, disciplinary recommendations, and employee development activities.
• Budget Participation — Participates in budgeting processes and manages assigned programs within approved financial parameters.
• Operational Reporting — Prepares and presents operational reports, recommendations, and performance analyses to leadership.
• Multi-Site Operations — Provides oversight and support across multiple sites, locations, and service areas.
• Cross-System Collaboration — Facilitates partnerships and coordination among internal teams and external service providers to support integrated care and service delivery.

Community Outreach & Partnership Development (Approximately 50%)

• Community Relations Leadership — Develops, maintains, and strengthens relationships with healthcare systems, behavioral health providers, schools, community organizations, tribal entities, government agencies, and other stakeholders.
• Community Representation — Serves as an ambassador for the organization at conferences, community events, coalition meetings, networking groups, professional associations, and public forums.
• Referral Development — Cultivates referral sources and strategic partnerships that increase awareness of services and improve access to care.
• Outreach Strategy Implementation — Develops and executes outreach plans designed to promote organizational services, expand community awareness, and support growth initiatives.
• Partnership Coordination — Coordinates collaborative projects and system partnerships that improve service coordination and reduce barriers to care.
• Business Development Support — Identifies opportunities for program growth, service expansion, and new community partnerships aligned with organizational objectives.
• Presentation & Public Speaking — Conducts presentations, trainings, workshops, and informational sessions for community partners, stakeholders, and professional groups.
• Community Needs Assessment — Evaluates community trends, service gaps, and emerging needs and provides recommendations to leadership regarding potential program enhancements.
• Marketing Collaboration — Partners with organizational leadership and marketing resources to develop outreach materials, educational content, and community messaging.
• Stakeholder Engagement — Maintains ongoing communication with key community stakeholders and external partners to support organizational visibility and positive community relationships.
• Grant & Funding Support — Assists with community collaboration efforts related to grants, funding opportunities, program development initiatives, and external partnerships.
• Outreach Metrics & Reporting — Tracks outreach activities, referral patterns, partnership outcomes, and community engagement results and prepares reports for leadership review.