Program Coordinator, Adult Programs & Services
Summary
College Now Greater Cleveland, an education-access nonprofit, seeks a full-time Program Coordinator to run day-to-day administration of its adult college-access programs in Cleveland: scheduling, registration, event and college-visit logistics, budget tracking and invoicing via Blackbaud, and outreach campaigns, rotating between the office and community partner sites.
An established leader in the Northeast Ohio civic landscape, College Now has been changing the lives of students in our region since 1967. We do this by providing college and career access advising, financial aid counseling, and scholarship and retention services to students from middle school through adulthood. An individual filling this position can expect to have a direct impact on Northeast Ohio students and families.
When you work for College Now, you are part of an innovative and visionary team, committed to College Now's mission, vision and values as we are committed to creating a collaborative workplace for team members. Offering superior benefits, ample opportunities for professional growth and development, and the chance to make an impact on the community, College Now is where careers are made and grown.
Position Title: Program Coordinator, Adult Programs and Services
Status: Full-time, Non-exempt
Standard Hours: 40 hours/week; occasional evening and weekend hours
Location: Rotating between office location and school or partner sites in the community; hybrid - 3 days in office and 2 days remote
Reports To: Director of Adult Programs and Services
Assigned To: Access Programs & Services
Salary Range: $43,000 - $48,000, commensurate with relevant experience
POSITION SUMMARY:
The Program Coordinator provides overall administrative support and coordination for programs and advising services. The Program Coordinator interfaces with employees at all levels including outside vendors and suppliers. The coordinator role is essential to keep programs running on time and on budget. The coordinator is responsible for supporting scheduling, expense documentation, preparing and updating policies and procedures, assisting with the logistics of program execution. Must be detail-oriented and able to manage multiple deadlines; especially as emergencies arise.
ESSENTIAL FUNCTIONS:
Program Design, Planning
- Support the implementation of and adjustment of processes and operations for programs as they are planned or designed.
Program Operations, Management, and Monitoring
- Order and coordinate the delivery of all supplies and refreshments necessary to run each unique program, including materials for daily operation, instruction, special events, and parent sessions.
- Manage electronic registration process for programs, including tracking numbers, confirming registrants, and sharing registrant information with each site in a timely manner.
- Coordinate college visits for programs, including the following: ordering transportation, organizing payment for lunch, confirming itineraries, arranging for visits to special programs on or off college campuses.
- Manage outreach for Comeback Campaigns and other campaigns, including: leading email, text, and outreach calls, tracking outreach and resulting appointments, managing continued follow-up, etc.
- Maintain a regular presence at program sites to assist with content delivery and/or support.
- Fill-in in the absence of site personnel, as needed.
Program Budgeting
- Make allowable program purchases.
- Utilize Blackbaud to submit invoices to generate payment via check and reconcile Amex purchases.
- Maintain up-to-date expense tracking sheet for program knowledge and reconciliation with accounting.
- Maintain copies of receipts, invoices, and other documentation pertaining to purchases and orders.
- Stays abreast of College Now accounting policies and procedures.
Business Development Support
- Provide managers or directors information or insight into the financial aspects of contracts or partnerships as necessary to manage and/or build relationships.
Leadership and Development of Staff
- Provide support for various Adult Programs and Services and other Access department meetings and training.
- Provide support for various College Now events and functions as requested or assigned.
Research and Program Evaluation/Compliance
- Collect and maintain supporting paperwork for grant compliance; assist with program audits.
- Knowledgeable of program grant guidelines.
ADDITIONAL RESPONSBILITIES:
- Collaborate internally with Access Programs and Services management team members to ensure seamless delivery of programs and projects.
- Attend College Now organizational level meetings or retreats as required.
- Attend community events/meetings to support program implementation if necessary.
- Must have reliable transportation to be able to go to multiple sites or locations.